CAPA · 01:15
For most airlines, payments have traditionally been viewed as a back-office function focused on transaction processing and cost management. Today, however, payments are emerging as a strategic capability with direct implications for revenue generation, customer conversion and financial performance. As airlines expand globally and digital commerce becomes increasingly sophisticated, payment complexity is growing. Rising card fees, fragmented payment ecosystems and varying customer preferences across markets are creating new commercial challenges. At the same time, advances in financial technology are opening opportunities to improve conversion rates, optimise working capital and strengthen customer relationships. The question facing airline leaders is no longer simply how to process payments efficiently, but how much of the payment journey they should control directly. This session from the CAPA Airline Leader Summit - Airlines in Transition in Berlin in May-2026 explores how airlines a
CAPA · 01:30
International tourism has demonstrated remarkable resilience through the first quarter of 2026. According to UN Tourism, global international arrivals rose 2% year-on-year despite the disruption created by the Middle East conflict, the sharp rise in oil prices and growing concerns over air connectivity. At first glance, the industry's response appears encouraging. Europe remains the world's largest tourism region, Africa continues to expand, Asia Pacific is recovering, and travellers are proving more willing than many expected to absorb higher travel costs. Yet beneath the headline growth figures lies a more complicated reality. Tourism demand is increasingly being sustained by market redirection rather than genuine expansion. As travellers avoid disrupted regions, alternative destinations benefit. As air fares rise, journeys become shorter and closer to home. As uncertainty grows, booking windows narrow. Against this backdrop, Europe faces a paradox. The continent is currently one of